Support

Support

What should I do before connecting to a Live Proctor?

  • Your webcam is installed and turned on. This is the fastest and most reliable way to successfully complete the exam.
  • With the exception of the PHAP Certification Assessment Center website, all other programs and applications are closed.
  • You have your government-issued photo identification ready to show the Proctor. The identification must be valid (not expired) and include your signature. Examples include a driver’s license or a passport.
  • Ensure that no people are around you and that no one will disturb you for the duration of the assessment.
  • You are only allowed to have one monitor connected to your computer during the assessment. If you use more than one monitor, disconnect it and make sure that it is facing away from you.
  • Your work station is clear of any papers and other miscellaneous items.

Where can I test my system for the Live Proctor Requirements?

  • You will be able to run a full system diagnostic test through the link provided: System Test
  • Before connecting to a live proctor, ensure that your browsers Pop-up blocker is disabled by following the help link: Disable pop-ups in your Browsers

What do I do if I encounter technical issues during my Live Proctored assessment

If you encounter technical issues with your live proctor, please contact Examity directly:

If you require assistance, you can contact our support team by emailing testingsupport@getyardstick.com.

Did you forget your password?

If you forgot your password, we can reset it for you. Click here to reset your password.